Electro 2 problem

[rkpotts]

Electro 2 73 keys.
Bought this for my son a couple months ago. He uses it on stage but pretty much always mono. Now we hooked it up to record on a mixer. and we find very low output out of the left output jack. The right is plenty loud. The headphone jack has balanced L/R. We confirmed the problem through the stereo and another PA running 2 channels. Since the headphone jack seems to be good and loud both channels, and has stereo on the organ, that preamp would seem to be fine... does this unit have a separate preamp built in for the output jacks?

Software 3.0 (came loaded on unit from used dealer). Everything else works fine, no glitches.

Have not attempted any software re-load, do not have MIDI jack on computer, have not researched anything outside of extensive study of the owners manual.

Hope someone tells me I am ignorant and shows me how to fix it. I suspect it is actually broken...

Thanks in advance

[Wout Blommers]

rkpotts

I been thinking and searching, but I come to the conclusion or the output is broken or, and this happens to me a lot of times, you inserted the left line in the headphone connector and the right one into output L.

Wout

BTW I will move this thread into the NordStage forum very soon...

[rkpotts]

thanks for the reply. No, the left channel is not plugged into the headphone jack. And that jack will even provide audio at a moderate level when hooked to the mixer/PA. It will provide single channel on a mono plug or stereo on a stereo plug. But not nearly as loud as the left channel.

Thanks for moving the thread, as a newbie I did not find the right spot to post. I saw someone else had posted an Electro problem here, so here is where I started.

Can you answer as to whether there are independent preamps for the L/R output jacks as opposed to the headphones? I own a electronics service center. If a jack is the suspect my techs can handle it. But we normally do not work on pro audio, so if there is a suspect amplifier/preamp/circuit issue, I will take it to the authorized facility, although their timeframe is hideous.

[rkpotts]

Um... ooops.... did not review before I submitted, sorry.

I actually put Electron in the subject...

And to clarify: Right channel (designated mono channel) loud, just fine
Left channel very low but audible, sounds like 10% of right
Headphone jack works mono or stereo, about 25% at line level, which would be appropriate as we need to protect our ears!

OK, that is all the mistakes I made in my last post, thanks.

[Wout Blommers]

[Wout Blommers]

I believe it's broken.
Write to Clavia how to obtain a replacement board and the costs.
Better to us http://www.nordkeyboards.com/main.asp?tm=Support&clsm=Feedback otherwise your mail will be delivered at the distributors desk rather than in Sweden...
I think they will have some still.

Wout