I can't install USB driver - PC stopped

Fuchs · Joined: Mar 16, 2010 Posts: 5 Location: Austria

Modular G2 engine - SerialNr. ME10902

I can't install the USB driver on my Windows XP System.
The PC always hangs up. I checked this phenomenon on 2 different PC's with USB driver 2.14 and 2.16.
USB DriverVer=04/15/2009,2.1.6.0
USB DriverVer=11/10/2008,2.1.4.0

Than i did a installation on an old Laptop with Win98 and
the old USB driver 1.00 for Editor version 1.2 - and the installation works correct - also the editor and the USB transfer work correct.
USB DriverVer=11/12/2003,1.00.00.0000
But i can't install the new driver (v2.16) on Win98!
-> System hangs up too!

What can i do to install the USB driver correctly on my Win XP system without hanging up (stopping) the PC?

many thanks and best regards

Roland Kuit · Posted: Wed Mar 17, 2010 4:56 am Post subject:

1st remove all nm usb drivers by hand. with sysedit.exe
then install the new driver.

Fuchs · Joined: Mar 16, 2010 Posts: 5 Location: Austria

Hi Roland!

I started sysedit.exe but
I cant't find any entry about nm usb driver in autoecec.bat, config.sys,
Win.ini and System.in.....

tanks and best regards
Peter

Roland Kuit · Posted: Wed Mar 17, 2010 11:49 am Post subject:

this is the install route for different os:
;===========================================================================
; Clavia 32-bit USB Driver
; Copyright (c) 2008 Clavia DMI AB
;===========================================================================

[Version]
Signature=$CHICAGO$
Class=Media
ClassGuid={4D36E96C-E325-11CE-BFC1-08002BE10318}
Provider=%CLAVIA%
DriverVer=11/10/2008,2.1.4.0
CatalogFile=Clavia.cat

[Manufacturer]
%CLAVIA%=DeviceList,NTx86

[DestinationDirs]
DefaultDestDir=10,system32\drivers

[SourceDisksFiles]
ClaviaUSB.sys=1

[SourceDisksFiles.NTx86]
ClaviaUSB.sys=1

[SourceDisksNames]
1=%INSTDISK%,,,

[ControlFlags]
ExcludeFromSelect=%Dev02a%,%Dev02b%,%Dev02c%,\
%Dev03a%,%Dev03b%,%Dev03c%,\
%Dev04a%,%Dev04b%,%Dev04c%,\
%Dev05a%,%Dev05b%,%Dev05c%,\
%Dev06a%,%Dev06b%,%Dev06c%,\
%Dev07a%,%Dev07b%,%Dev07c%,\
%Dev08a%,%Dev08b%,%Dev08c%,\
%Dev09a%,%Dev09b%,%Dev09c%,\
%Dev0Aa%,%Dev0Ab%,%Dev0Ac%,\
%Dev0Ba%,%Dev0Bb%,%Dev0Bc%,\
%Dev0Ca%,%Dev0Cb%,%Dev0Cc%,\
%Dev0Da%,%Dev0Db%,%Dev0Dc%,\
%Dev0Ea%,%Dev0Eb%,%Dev0Ec%,\
%Dev0Fa%,%Dev0Fb%,%Dev0Fc%,\
%Dev10a%,%Dev10b%,%Dev10c%,\
%Dev11a%,%Dev11b%,%Dev11c%,\
%Dev12a%,%Dev12b%,%Dev12c%,

[DeviceList]
%DeviceDescription_32%=Install_32,%Dev02%
%DeviceDescription_32%=Install_32,%Dev03%
%DeviceDescription_32%=Install_32,%Dev04%
%DeviceDescription_32%=Install_32,%Dev05%
%DeviceDescription_32%=Install_32,%Dev06%
%DeviceDescription_32%=Install_32,%Dev07%
%DeviceDescription_32%=Install_32,%Dev08%
%DeviceDescription_32%=Install_32,%Dev09%
%DeviceDescription_32%=Install_32,%Dev0A%
%DeviceDescription_32%=Install_32,%Dev0B%
%DeviceDescription_32%=Install_32,%Dev0C%
%DeviceDescription_32%=Install_32,%Dev0D%
%DeviceDescription_32%=Install_32,%Dev0E%
%DeviceDescription_32%=Install_32,%Dev0F%
%DeviceDescription_32%=Install_32,%Dev10%
%DeviceDescription_32%=Install_32,%Dev11%
%DeviceDescription_32%=Install_32,%Dev12%

[DeviceList.NTx86]
%DeviceDescription_32%=Install_32,%Dev02%
%DeviceDescription_32%=Install_32,%Dev03%
%DeviceDescription_32%=Install_32,%Dev04%
%DeviceDescription_32%=Install_32,%Dev05%
%DeviceDescription_32%=Install_32,%Dev06%
%DeviceDescription_32%=Install_32,%Dev07%
%DeviceDescription_32%=Install_32,%Dev08%
%DeviceDescription_32%=Install_32,%Dev09%
%DeviceDescription_32%=Install_32,%Dev0A%
%DeviceDescription_32%=Install_32,%Dev0B%
%DeviceDescription_32%=Install_32,%Dev0C%
%DeviceDescription_32%=Install_32,%Dev0D%
%DeviceDescription_32%=Install_32,%Dev0E%
%DeviceDescription_32%=Install_32,%Dev0F%
%DeviceDescription_32%=Install_32,%Dev10%
%DeviceDescription_32%=Install_32,%Dev11%
%DeviceDescription_32%=Install_32,%Dev12%

;---------------------------------------------------------------------------
; Windows 2000/XP
;---------------------------------------------------------------------------

[Install_32.NTx86]
CopyFiles=CopyFiles_32

[CopyFiles_32]
ClaviaUSB.sys,,,2

[Install_32.NTx86.Services]
AddService=CLAVIAUSB,2,ServiceInstall_32

[ServiceInstall_32]
ServiceType=%SERVICE_KERNEL_DRIVER%
StartType=%SERVICE_DEMAND_START%
ErrorControl=%SERVICE_ERROR_NORMAL%
ServiceBinary=%10%\system32\drivers\ClaviaUSB.sys

[Install_32.NTx86.Hw]
AddReg=HwAddReg_32

[HwAddReg_32]

;---------------------------------------------------------------------------
; Windows 98
;---------------------------------------------------------------------------

[Install_32]
AddReg=AddReg_32
CopyFiles=CopyFiles_32
DriverVer=11/10/2008,2.1.4.0

[AddReg_32]
HKR,,DevLoader,,*ntkern
HKR,,NTMPDriver,,ClaviaUSB.sys

[Install_32.Hw]
AddReg=HwAddReg_32

;---------------------------------------------------------------------------
; Strings
;---------------------------------------------------------------------------

[Strings]
CLAVIA="Clavia DMI AB"
INSTDISK="Installation CD"
DeviceDescription_32="Clavia 32-bit USB Driver"

Dev02="USB\VID_0FFC&PID_0002"
Dev03="USB\VID_0FFC&PID_0003"
Dev04="USB\VID_0FFC&PID_0004"
Dev05="USB\VID_0FFC&PID_0005"
Dev06="USB\VID_0FFC&PID_0006"
Dev07="USB\VID_0FFC&PID_0007"
Dev08="USB\VID_0FFC&PID_0008"
Dev09="USB\VID_0FFC&PID_0009"
Dev0A="USB\VID_0FFC&PID_000A"
Dev0B="USB\VID_0FFC&PID_000B"
Dev0C="USB\VID_0FFC&PID_000C"
Dev0D="USB\VID_0FFC&PID_000D"
Dev0E="USB\VID_0FFC&PID_000E"
Dev0F="USB\VID_0FFC&PID_000F"
Dev10="USB\VID_0FFC&PID_0010"
Dev11="USB\VID_0FFC&PID_0011"
Dev12="USB\VID_0FFC&PID_0012"

Dev02a=%Dev02%"&MI_00"
Dev03a=%Dev03%"&MI_00"
Dev04a=%Dev04%"&MI_00"
Dev05a=%Dev05%"&MI_00"
Dev06a=%Dev06%"&MI_00"
Dev07a=%Dev07%"&MI_00"
Dev08a=%Dev08%"&MI_00"
Dev09a=%Dev09%"&MI_00"
Dev0Aa=%Dev0A%"&MI_00"
Dev0Ba=%Dev0B%"&MI_00"
Dev0Ca=%Dev0C%"&MI_00"
Dev0Da=%Dev0D%"&MI_00"
Dev0Ea=%Dev0E%"&MI_00"
Dev0Fa=%Dev0F%"&MI_00"
Dev10a=%Dev10%"&MI_00"
Dev11a=%Dev11%"&MI_00"
Dev12a=%Dev12%"&MI_00"

Dev02b=%Dev02%"&MI_01"
Dev03b=%Dev03%"&MI_01"
Dev04b=%Dev04%"&MI_01"
Dev05b=%Dev05%"&MI_01"
Dev06b=%Dev06%"&MI_01"
Dev07b=%Dev07%"&MI_01"
Dev08b=%Dev08%"&MI_01"
Dev09b=%Dev09%"&MI_01"
Dev0Ab=%Dev0A%"&MI_01"
Dev0Bb=%Dev0B%"&MI_01"
Dev0Cb=%Dev0C%"&MI_01"
Dev0Db=%Dev0D%"&MI_01"
Dev0Eb=%Dev0E%"&MI_01"
Dev0Fb=%Dev0F%"&MI_01"
Dev10b=%Dev10%"&MI_01"
Dev11b=%Dev11%"&MI_01"
Dev12b=%Dev12%"&MI_01"

Dev02c=%Dev02%"&MI_02"
Dev03c=%Dev03%"&MI_02"
Dev04c=%Dev04%"&MI_02"
Dev05c=%Dev05%"&MI_02"
Dev06c=%Dev06%"&MI_02"
Dev07c=%Dev07%"&MI_02"
Dev08c=%Dev08%"&MI_02"
Dev09c=%Dev09%"&MI_02"
Dev0Ac=%Dev0A%"&MI_02"
Dev0Bc=%Dev0B%"&MI_02"
Dev0Cc=%Dev0C%"&MI_02"
Dev0Dc=%Dev0D%"&MI_02"
Dev0Ec=%Dev0E%"&MI_02"
Dev0Fc=%Dev0F%"&MI_02"
Dev10c=%Dev10%"&MI_02"
Dev11c=%Dev11%"&MI_02"
Dev12c=%Dev12%"&MI_02"

SERVICE_KERNEL_DRIVER=1
SERVICE_DEMAND_START=3
SERVICE_ERROR_NORMAL=1

so go to system32/drivers or
regedit.exe find Clavia 32-bit USB Driver
hope this works for you.
just delete it and install it again

Roland Kuit · Posted: Wed Mar 17, 2010 12:41 pm Post subject:

1st have your usb driver by hand(disk or in a folder somewhere) then delete C:\Windows\System32\drivers\ClaviaUSB.sys

plug in your G2 again, find hardware, install hardware.
hope this works

Fuchs · Joined: Mar 16, 2010 Posts: 5 Location: Austria

Hi Roland,

I deleted all found Clavia*.* entries in registry.
Now the system did*nt hang up, but the new installation of driver 2.14
asked always for the ClaviaUSB.sys file...but this file exist in my selected
driver folder.....
Than i did a test -> and install the old nmg2usb driver. Now the
install routine also asked for the ClaviaUSB.sys file...so there must be
some more hiden entries in the registry or system which references to older Clavia USB intall routines.....

I sent also a question about driver installation to Clavia technical service
....but i got no answer till now Sad

best regards
Peter

Jackout · Posted: Sat Apr 24, 2010 7:34 am Post subject:

This is happening to me at the moment Sad

gets to copy the claviaUSB.sys file and just freezes my whole PC. Tried uninstalling, reinstalling, still no luck.

Roland Kuit · Posted: Sat Apr 24, 2010 8:43 am Post subject:

Today is the future you were thinking about last year.
so last year the driver was working?
can you set your configuration back in time before things went wrong?

installing the usb driver should not be a big problem....as far as i know.
or there is a software conflict(did you remove everything?). somethimes virus scanners can be a pain in the a** when installing software. however, this was not a problem in my case. ark is a real digi nerd, so what is your reaction on this ark? please read this topic. im running vista without any problems with my nm s and g2.

Roland Kuit · Posted: Sat Apr 24, 2010 9:00 am Post subject:

if your system is 32 bits(vista), download and install version usb 32 bits 1.62
for 64 bits systems, download and install usb version 2.16, 64 bits

http://www.clavia.se/main.asp?tm=Downloads&cldwn=Nord_Modular_G2&osdwn=osw

and READ in this thread what Ark writes:
http://electro-music.com/forum/topic-31827.html

pmstefan · Joined: May 29, 2010 Posts: 5 Location: Dublin

jeswa · Joined: Jan 18, 2007 Posts: 10 Location: miami

Thank you Stefan! I tried just about everything and this was the only workaround that worked. I did try installing the drivers via safe mode, but for some reason I manually changed the USB port when I rebooted. Much appreciated.

...And BTW, the computer I'm working on is an Apple MacBook Pro, I just wanted to get it working on my bootcamp partition. During my numerous attempts to get the G2 to connect, I considered running OSX full-time, upgrading to Win 7, abstaining from music, Buddhism, etc...

pmstefan · Joined: May 29, 2010 Posts: 5 Location: Dublin

jeswa · Joined: Jan 18, 2007 Posts: 10 Location: miami

I use XP most of the time, but I also use OS X. Haven't upgraded to Win 7 yet, though my Clavia USB driver troubles were making me want to.

Fuchs · Joined: Mar 16, 2010 Posts: 5 Location: Austria

Stefan many thanks for your idea....

Your method to install the USB driver was the only one to install my
Nord Modular on my PC system (Windows XP)!

Stefan's method:
*******************************************************
- note how many physical USB ports you have on your PC;
- restart Windows in 'safe mode';
- plug in the usb cable connected to Clavia keyboard in one of the PC's USB ports and go trough all menus installing the new hardware found, specifying the driver file source 'Clavia.inf'; you shouldn't have here any issue installing it;
- after successful installation restart Windows in 'normal mode' and plug in again the cable in the SAME USB port where you have installed the driver in 'safe mode';
- open Control Panel -> System->Hardware->Device Manager and here under 'Sounds, video ... controls' you must have your newly 'Clavia 32-bit USB driver';
- if is not there and your system freeze again do the all the above steps for another USB port; you must find at least one USB port available
*********************************************************

thanks sooooooooooooooo much Stefan Very Happy

Peter

pmstefan · Joined: May 29, 2010 Posts: 5 Location: Dublin

Peter and everyone you are more then welcomed to use my method and enjoy the music.

At start, I didn't know how many others had the same problem.
Should I write to Nord to include this in their 'Troubleshooting' section of 'Clavia USB Driver Installation' Guide Shocked

?

Anyone tried the instructions below? http://www.nordkeyboards.com/downloads/OS/Clavia%20USB%20Driver%20v3.x%20Installation.pdf

Troubleshooting
The Driver Installer have been tested on as many OS flavours, language
versions and computer models that we could lay our hands on. If you
experience any issues with the installation, here are a few things that
you can try before you contact the support on the
www.nordkeyboards.com website.
• Make sure that no applications are running on the computer when
you run the installer, and that includes any virus applications and
other helper applications that are active in the background.
• Make sure that you are logged in to the computer with administrator
privileges.
• If connecting the Nord unit does not activate the driver, try another
(and perhaps shorter) USB cable.
• Connect the Nord unit directly to a USB port on the computer, and
not via a USB hub or by daisy-chaining it to a computer keyboard.
• If you get stuck, please document all error messages and/or unexpected
behaviors and file a support request on the Nord Keyboards
website.

Rgds,
Stefan

Fuchs · Joined: Mar 16, 2010 Posts: 5 Location: Austria

Hi Stefan,

First i asked Clavia via support what the problem could be.....but till now
i get no response - so i posted my problem here...there exist a very bad or no clavia support......

regards

Peter

Jackout · Posted: Mon Mar 21, 2011 2:06 pm Post subject:

Just had to re-install my PC with Windows XP after it became increasingly cluttered over time. I reinstalled loads of drivers for my other kit, soundcard etc and they were fine but when I came to install Clavia.sys drivers my PC froze at the point when the folders are being transferred in the Device Manager. I successfully did a re-install of the Clavia USB driver in safe mode and it recognised it fine when I then rebooted normally. So all ok, but quite puzzling.