Strange problem: My Andromeda has internal latency

[CommandorX]

Hello.

Today I started up my synth for the first time in a long while. After the regular auto-tuning, I discovered that every time I hit a key, the sound would appear several miliseconds (probably 20 or 30) late.

I tried soft reset, hard reset, with and without card, turning all pots/pressing all buttons, using MIDI as an alternative trigger - and several reboots.

I also found that the pots themselves had a delay, like when rapidly adjusting the main volume - the same miliseconds were in between.

Does anybody here have experience with this kind of A6 behaviour?

Any help is appreciated. I really hope to
solve this as soon as possible.

Thanks,

CommandorX

[andyval8088]

If the problem is happening on all the controls and after a hard reset I would probably try re-seating the ribbon cables inside. Not sure if anyone else has a guess?

do the numbers/values on the screen seem to represent the latency when you turn a knob? also, what outputs are you using?

[The Real MC]

You don't have a MIDI loop do you? Does it behave better if you pull the MIDI cables?

[CommandorX]

Thank you for replying!

I tried both with and without a MIDI hook-up. No difference.

How would I proceed to reseat the ribbon cables? I have never opened a synth before.

[CommandorX]

Hi again.

Does anybody here have experience with reseating the ribbon cables?

[sempervirent]

You probably figured it out by now, but "reseating" is just a fancy term for unplugging the cable and plugging it back in.